Shipping Policy
“At Sathi Marketplace, we ensure timely and safe delivery of your products.
Nepal deliveries: 2–5 days, free for orders above 500 NPR.
Poland deliveries: 3–7 days, shipping charge 15 PLN.
All products are carefully packaged to avoid damage.
Tracking details will be shared via email and dashboard once the order is shipped.”
Refund Policy
“We want you to be fully satisfied with your purchase.
Refund requests must be submitted within 7 days of delivery.
Refunds will be processed to your Sathi wallet or original payment method.
Only products purchased directly from your country’s store can be refunded. Cross-country purchases are automatically blocked.
To request a refund, please contact the vendor directly via the Chat / WhatsApp system on the store page.”
Cancellation / Return / Exchange Policy
“Orders can be cancelled or returned under the following conditions:
Order Cancellation: Possible within 24 hours of placing the order.
Returns & Exchanges: Accepted only for damaged or defective products.
Exchange requests will be processed after verification by the vendor.
All returns and exchanges must comply with vendor’s country-specific rules.
Please contact the vendor immediately for any cancellation, return, or exchange request using the store’s Chat / WhatsApp option.”
General Inquiries
There are no inquiries yet.
