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Shipping Policy
Delivery Time & Estimate
Our platform facilitates courier services based on the shipping method selected (e.g., Express, Economy).
We make every effort to ensure timely pickup and delivery according to the chosen service.
No Delivery Guarantee
We do not guarantee exact delivery times for your shipment.
Once the courier collects the shipment, all responsibility for delivery time, delays, or related issues rests with the respective courier company.
Service Level Commitment
For Express shipments, we request the courier to prioritize faster delivery.
For Economy shipments, delivery will follow the standard timeline of the courier.
However, any delay caused by the courier, traffic, weather, or other unforeseen circumstances is beyond our responsibility.
Customer Responsibility
Vendors and customers must ensure accurate address, packaging, and shipment information to avoid delays.
After courier pickup, monitoring delivery status is the responsibility of the vendor or customer.
Disclaimer
Our platform guarantees only the facilitation of courier booking, payment, and label generation.
Delivery times and schedules are controlled by the courier; we cannot be held liable for delays or delivery issues.
Refund Policy
Book A Courier – Vendor & Payment Guarantee Policy (Updated)
Courier Label & Pickup
Once the courier label is generated and the courier has picked up the shipment, our platform does not provide any guarantee for loss, damage, or delivery issues.
Responsibility for the shipment after pickup fully transfers to the courier company.
Payment Guarantee Before Pickup
If the courier label has not been generated and the courier has not yet picked up the items, we guarantee the payment security for the shipment until pickup is completed.
Vendors and customers must ensure proper packaging, labeling, and accurate shipment details before the courier collects the items.
Insurance Recommendation
We strongly recommend insuring valuable shipments.
Insurance can be purchased through this platform within 12 hours of booking.
For insured shipments, the insurance provider will assess and decide compensation in case of damage or loss.
For uninsured shipments, no claims or guarantees can be made by the platform after courier pickup.
Tracking & Monitoring
After pickup, tracking numbers are provided.
Monitoring shipment status is the responsibility of the vendor or customer.
Disclaimer
Our platform’s responsibility is limited to facilitating booking, payment, and courier label generation before pickup.
Once the courier picks up the shipment, all liability, delivery issues, or damages are handled by the courie
Cancellation / Return / Exchange Policy
Cancellation Before Tracking / Pickup
If the courier tracking number has not yet been generated, you may cancel your order at any time.
Cancellation After Tracking / Within 24 Hours
Once the tracking number is generated, cancellations are allowed up to 24 hours after booking.
In such cases, a 50% refund of the courier charges will be processed.
Cancellation After 24 Hours / After Courier Processing
After 24 hours or once the courier has started processing your shipment, cancellation is no longer possible.
The courier may reserve your pickup up to 3 times for collection.
Failed Pickup / Exception Refund
If the courier is unable to pick up the shipment due to reasons like incorrect or remote address, a 100% refund of the courier charges will be issued.
Disclaimer
Refunds are processed only for the courier service charges; the platform is not responsible for any loss or damage after pickup.
Vendors and customers are responsible for ensuring accurate shipment information to avoid issues.
Support & Issue Resolution Policy
For any issues related to your shipment, please report exclusively through this platform.
Our system ensures that all online submissions are recorded, tracked, and addressed in a timely manner.
For courier-related matters, direct phone calls to the courier company are not permitted; all communications must go through the platform.
Reporting through the platform allows us to investigate, coordinate with the courier, and attempt resolution efficiently.
Please provide complete and accurate information when submitting an issue to help us resolve it promptly.
Our platform will take necessary steps based on the information received, but resolution times may vary depending on the courier’s response.
Book a Courier Online Service
The courier booking service on the Sathi platform is operated via SMS for your convenience.NIP: 8522531686 SMS SERVICE FOR YOU Mitra Lal Parday
- OF YOU NEED INVOPCIE PLEASE GIVE YOUR DETAILS WITHIN THE 24 HOURS AFTER COLLECTION VIA EMAIL OR VIA HERE CONTACT INFORMATION .
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